Shipping & Returns

Shipping

We carefully do our best to deliver the order to you as soon as possible. Delivery is made via the postman or parcel delivery service of PostNL or DPD. In general, your order will be shipped out within 1 business day. You will receive a track & trace message by email with the scheduled delivery time. Unfortunately, we cannot guarantee the delivery time.

Return

In the unlikely event that you would like to return (part of) your Chokay order please contact us at hello@chokay.com. Whatever the reason, you have the right to cancel your order up to 14 days after receipt without giving a reason. You have another 14 days to return the product after cancellation. Due to food safety, we only accept unopened packages for returns.

Only the return costs are for your own account. We will refund the order amount after receiving your return in good order.

Should the product be damaged or the packaging more damaged than necessary, we may charge you for this reduction in the value of the product. So please treat the product with care and make sure it is properly packed when you return it.